Terms of Use



This privacy policy (“Policy”) explains the policy regarding the collection, use, disclosure and transfer of your information by Lost Horizon International Handicraft Industry Pvt. Ltd. (“Company”), which provide the services including (https://losthorizon-nepal.com/) (“Site”)  drop-shipping, customized packaging and new product/design development related to handmade organic New Zealand wool (felt products) via internet connected devices or otherwise (“Service”).

The Company, engaged in manufacturing, wholesaling and exporting handmade organic felt products to clients, is committed to safeguard the privacy of “Confidential and Personal Information” (information that directly or indirectly identifies individuals who may be clients, staff, agents, job applicants or others inside or outside the firm). This page is used to inform the Site users using our Policy with the collection, use, and disclosure of Personal Information if anyone decides to use our Service or has in the past. This Policy explains:

  1. how we collect, use and (under certain conditions) disclose your Personal Information;
  2. the steps we have taken to secure your Personal Information; and
  3. your options regarding the collection, use and disclosure of your Personal Information.

By visiting the Company directly or through another Site, you hereby accept the practices described in this Policy.

By using the Service, you acknowledge that we will store, use and otherwise process your information in Nepal, where we are located. Except as otherwise noted in this Policy, the Company, is a data controller responsible for the processing of your Personal Information as described in this Policy. This Policy is intended to showcase the Company’s data protection Policy. Please do not send us any of your information if you do not want it to be used in the ways described in the Policy.


The Company uses cookies, log files, pixel tags, local storage objects and other tracking technologies to automatically collect information when users access or use the Service or visit our Site, such as an IP address, general location information, domain name, page views, a date/time stamp, browser type, device type, device ID, Internet Service Provider (“ISP”), referring/exit URLs, operating system, language, click stream data, and other information about the links clicked, features used, size of files uploaded, streamed or deleted, and similar device and usage information. We refer to this automatically collected information as “Device Information”. Additionally, when you contact us by filling out the contact forms through the Site, we collect your name, address, phone number and email address. This also includes your submission of certain material or request for the further Service. When you post request for importing handmade organic felt products on the Site, by default your username will be displayed along with your request. We refer to this automatically collected information as “Personal Information”.


Your Information shall be collected as follows:

  • a) Registration: This Policy covers all your personal and identifiable information that we collect from you. When you register for the Service, you will provide certain personal information such as your name, title, address, contact number, email address, country name, payment details, payment account details etc. We offer you the choice to update or supplement your account information and preferences at any time.
  • b) Service Information: The Company shall not disclose your personal and identifiable information. We automatically collect and store information about your use of the Service, such as your engagement with the particular content including editorial, advertisements, sponsored informational programs from our advertisers, whether you opened a particular email, clicked on a link, your search queries, and how often and when you engage with the Service. We also collect information about your device when you access the Service including IP address, browser information (including URL), cookie information and advertising ID (which is a unique user-resettable identification number for advertising associated with a mobile device), all of which may be associated with information we have about your use of the Service. We use cookies and other tracking technologies, such as pixels, tags, web beacons and software development kits, to collect the information about the use of the Service and your device.
  • c) Sell and/or Payment Information: We collect payment details including: credit card, bank accounts or similar payment information.
  • d) Information Forms: We may offer you the opportunity to receive additional information or the Service from us time and again. If you wish to receive such information or the Service, you may be asked to provide Personal Information to fulfill the request. The Company has no control over what others may do with your information.

We use the Personal Information we collect generally to respond to any of your queries or Service requests sent to us through the Site. Additionally, we use this Personal Information to:

  • a) Provide support to you and monitor, operate and analyze our Site;
  • b) Communicate with you about your use of the Site;
  • c) Analyze your preference and enhance your experience for using the Site;
  • d) Contact you and respond to your enquiries in a prompt and efficient manner;
  • e) Respond you or the organization you work for, for your engagement with us for the Service;
  • f) Facilitate our internal business operation;
  • g) Communicate important notices or changes in terms and conditions of the Site;
  • h) Promote the Service we provide;
  • i) Enter into or conclude various types of agreement;
  • j) Identify Service you may be interested in; and
  • k) Protect, establish, exercise or defend legal rights as required by the law.

We will only disclose your Personal Information for as long as is reasonably necessary in the circumstances or to comply with legal requirements.


We may share your Personal Information in the following circumstances:

  • a) If it is legally required or if it is demanded by any regulatory body, court, tribunal, law enforcement agencies, government bodies;
  • b) As a part of merger or any business transfers;
  • c) If it is necessary to respond to claims asserted against us;
  • d) To our professional advisers, auditors and insurers; or
  • e) To the ones with whom we have our co-promotional arrangements.

The Company allows third parties, including business partners, advertising networks, and other advertising service providers, to collect information about your online activities through cookies, pixels, local storage, and other technologies. These third parties may use this information to display advertisements on our Site. The information practices of these third parties are not covered by this Policy. We shall, in no event, be liable for any unauthorized or unlawful disclosures of your Personal information made by third parties, who are not subject to the control of the Company.


You may opt out of receiving promotional emails from the Company by following the instructions in those emails. If you opt out, the Company may still send non-promotional emails including emails about the Site and your account. Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set browser to remove or reject cookies. If you choose to remove or reject cookies, this may affect certain features of the Site. This Policy is made easily accessible and readable for you. You can directly send email to us at [email protected], if you need to review your sensitive personal information. The Company shall update any information or sensitive personal information which is inaccurate or deficient. If you intend to opt out of disclosing Personal information to the Company, the Company requests you to close your user account and stop accessing the Site. Thereafter, the Company may delete your information (personal or otherwise) or de-identify to make it anonymous and non-attributable to you.


To protect the privacy of minors, information belonging to anyone below eighteen (18) years of age is not collected via the medium of internet services.

However, the Company collects personal information on minors in the context of one of the purposes mentioned in the Policy, as required by the situation/circumstance; we will only do so with the appropriate consent or as otherwise permitted under applicable laws.


Cookies are often used in conjunction with other internet technologies, such as web beacons, to understand behavior on the internet. For example, the Company uses cookies in conjunction with web beacons, which are small sections of code that we may place in our internet services to understand the number of unique users that have visited a specific page.

You may reset your browser to refuse all cookies or to allow your browser to alert you when a cookie is set, however, certain parts of the internet Service may function differently and not as well. Unless you have adjusted your browser setting so that it will refuse cookies, our internet Service will issue cookies when you log in to the Company's Internet Service. For more information about how to manage your cookies preferences, you should use the “help” menu of your web browser or explore the customer support sections of your web browser.


Under Chapter 10 Collection & Protection of Personal Information of the Individual Privacy Act, 2075 (2018), you have the right to access Personal Information the Company holds about you and to ask that your Personal Information be corrected, updated, or modified. If you would like to exercise this right, please contact us through the contact information below. At any stage you also have the right to ask us to stop using your Personal Information for direct marketing purposes as per Chapter 6 Privacy Relating to Data of the Individual Privacy Act, 2075 (2018).


The Site is not intended for individuals under the age of eighteen (18), of unsound mind or with intellectual disability.


We may update this Policy from time to time in order to reflect, for example, changes to our Service or for other operational, legal or regulatory reasons.


For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at [email protected] or call us at +977-01-4310834.

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