🧵 B2B FAQ: Everything Distributors Ask About Felt Products
The Ultimate Wholesale Buyer’s Guide — 50 Common Questions Answered
Whether you’re a wholesale buyer, distributor, or importer, sourcing felt products can raise dozens of practical questions — about material quality, compliance, pricing, and logistics.
At Lost Horizon Handicraft, Nepal’s leading felt exporter, we’ve answered thousands of such inquiries from international partners. Below is a complete FAQ for felt buyers, covering everything from wool sourcing to shipping documentation.
💬 1–10: About Felt & Raw Materials
Q1. What type of wool do you use?
We use 100% pure New Zealand wool with high micron consistency, perfect for dense, durable felting.
Q2. Is your felt synthetic or natural?
All our felt is natural — no polyester blends or acrylic fibers.
Q3. Are your dyes eco-friendly?
Yes, we use AZO-free, non-toxic dyes that comply with EU REACH standards.
Q4. Can I request custom Pantone colours?
Absolutely! We can match Pantone or fabric samples for bulk orders.
Q5. How thick is your felt?
Thickness ranges from 3 mm (for crafts) to 12 mm (for storage baskets).
Q6. Does your felt contain lanolin?
No. The wool is washed and scoured before felting, leaving no lanolin residue.
Q7. What is the felt density?
Our handmade felt averages 0.18–0.25 g/cm³, depending on product type.
Q8. Is your felt waterproof?
Wool felt is water-repellent but not waterproof — it dries quickly and maintains shape.
Q9. Do you use recycled wool?
Yes, offcuts and waste wool are repurposed into dryer balls and trivets.
Q10. Where do you source your wool?
All wool comes from certified New Zealand farms with animal-welfare assurance.
📦 11–20: Product Range & Customisation
Q11. What types of felt products do you manufacture?
We produce felt slippers, cat caves, dryer balls, trivets, coasters, ornaments, rugs, and baskets.
Q12. Can you make private-label felt products?
Yes. We provide OEM and private-label services, including packaging and branding.
Q13. Do you provide sample development?
Absolutely — sampling usually takes 5–7 working days.
Q14. What’s your minimum order quantity (MOQ)?
Most categories start from 100–200 pcs per design or colour.
Q15. Can you customise product sizes?
Yes, custom dimensions are available — from 10 cm coasters to 50 cm cat caves.
Q16. Do you offer gift packaging options?
Yes, eco-friendly packaging (kraft paper, cotton tags) is available for retail sets.
Q17. Can you mix different items in one container?
Yes, we support mixed SKUs and pallet loads for small importers.
Q18. Do you provide colour charts?
Yes — our standard colour card has over 80 shades.
Q19. Can I add embroidery or logos?
Yes, needle-felted or stitched logos are possible for MOQ 300+.
Q20. Do you offer design assistance?
Yes — our in-house team helps translate your mockups into felt prototypes.
📈 21–30: Pricing, Costing & Margins
Q21. How is felt product pricing determined?
Pricing depends on wool weight, dye complexity, labour time, and packaging.
Q22. Do you provide a costing breakdown?
Yes. Each quote includes BOM (Bill of Materials) and labour cost share.
Q23. Are prices negotiable?
Yes, for orders above 2,000 units or long-term contracts.
Q24. What is the average wholesale price of felt slippers?
Between $12–15 FOB Kathmandu, depending on design.
Q25. What’s the price range for felt cat caves?
Typically $14–17 FOB Kathmandu, depending on size and pattern.
Q26. How do your prices compare to China?
Slightly higher per unit, but Nepal offers lower MOQs and fair-trade value.
Q27. Do you provide EXW or CIF pricing?
Yes, all Incoterms — EXW, FOB, CIF, or DDP — are available upon request.
Q28. Do you offer discounts for bulk orders?
Yes — volume discounts start at 1,000 pcs per SKU.
Q29. How can I calculate landed cost?
We help estimate landed cost including freight, duties, and insurance.
Q30. What payment terms do you offer?
Typically 50 % advance, 50 % before shipment via T/T or bank transfer.
⏱️ 31–40: Lead Time, Quality & Compliance
Q31. What is your average production lead time?
3–5 weeks depending on order complexity and volume.
Q32. Can you handle urgent orders?
Yes, express production available with surcharge.
Q33. Do you follow ISO or Sedex standards?
Yes — ISO 9001 for quality management and Sedex for ethical trade.
Q34. What quality checks do you perform?
We inspect weight, colour accuracy, size, and surface smoothness at each stage.
Q35. Do you use child labour?
Never. Our workforce is 100 % adult artisans paid fair wages.
Q36. Do you provide product testing certificates?
Yes, for AZO-free dye and fibre composition upon request.
Q37. How is quality consistency maintained?
Through batch sampling and supervisor sign-off before packing.
Q38. How do you handle product defects?
Replacements or credit adjustments are provided within contract terms.
Q39. Can you manage third-party QC inspections?
Yes — buyers may appoint SGS, BV, or other agencies for inspection.
Q40. What’s your warranty or satisfaction policy?
Any verified defect within 60 days of receipt qualifies for resolution.
🌍 41–50: Shipping, Documentation & Support
Q41. Which port do you export from?
Goods move from Kathmandu → Birgunj → Kolkata (India), then sea-freight globally.
Q42. How long does shipping to the USA take?
Approximately 25–30 days door-to-port.
Q43. Do you assist with customs documentation?
Yes — we provide Commercial Invoice, Packing List, COO, and Bill of Lading.
Q44. Can you provide HS codes for felt products?
Yes — for example, HS Code 5602.10 for felt articles.
Q45. Do you manage freight forwarding?
Yes, through long-term partners in Nepal and India.
Q46. What packaging do you use for export?
Eco carton boxes with moisture barriers and vacuum options.
Q47. Do you insure shipments?
Yes, all CIF shipments include marine insurance coverage.
Q48. What payment currencies do you accept?
USD, EUR, and AUD.
Q49. How can I track my shipment?
Tracking numbers and BL copies are shared digitally once dispatch occurs.
Q50. Where can I get an official quotation?
👉 Submit an RFQ and our export team will reply within 24 hours.
🧵 B2B FAQ: Everything Distributors Ask About Felt Products
The Ultimate Wholesale Buyer’s Guide — 50 Common Questions Answered
Whether you’re a wholesale buyer, distributor, or importer, sourcing felt products can raise dozens of practical questions — about material quality, compliance, pricing, and logistics.
At Lost Horizon Handicraft, Nepal’s leading felt exporter, we’ve answered thousands of such inquiries from international partners. Below is a complete FAQ for felt buyers, covering everything from wool sourcing to shipping documentation.
💬 1–10: About Felt & Raw Materials
Q1. What type of wool do you use?
We use 100% pure New Zealand wool with high micron consistency, perfect for dense, durable felting.
Q2. Is your felt synthetic or natural?
All our felt is natural — no polyester blends or acrylic fibers.
Q3. Are your dyes eco-friendly?
Yes, we use AZO-free, non-toxic dyes that comply with EU REACH standards.
Q4. Can I request custom Pantone colours?
Absolutely! We can match Pantone or fabric samples for bulk orders.
Q5. How thick is your felt?
Thickness ranges from 3 mm (for crafts) to 12 mm (for storage baskets).
Q6. Does your felt contain lanolin?
No. The wool is washed and scoured before felting, leaving no lanolin residue.
Q7. What is the felt density?
Our handmade felt averages 0.18–0.25 g/cm³, depending on product type.
Q8. Is your felt waterproof?
Wool felt is water-repellent but not waterproof — it dries quickly and maintains shape.
Q9. Do you use recycled wool?
Yes, offcuts and waste wool are repurposed into dryer balls and trivets.
Q10. Where do you source your wool?
All wool comes from certified New Zealand farms with animal-welfare assurance.
📦 11–20: Product Range & Customisation
Q11. What types of felt products do you manufacture?
We produce felt slippers, cat caves, dryer balls, trivets, coasters, ornaments, rugs, and baskets.
Q12. Can you make private-label felt products?
Yes. We provide OEM and private-label services, including packaging and branding.
Q13. Do you provide sample development?
Absolutely — sampling usually takes 5–7 working days.
Q14. What’s your minimum order quantity (MOQ)?
Most categories start from 100–200 pcs per design or colour.
Q15. Can you customise product sizes?
Yes, custom dimensions are available — from 10 cm coasters to 50 cm cat caves.
Q16. Do you offer gift packaging options?
Yes, eco-friendly packaging (kraft paper, cotton tags) is available for retail sets.
Q17. Can you mix different items in one container?
Yes, we support mixed SKUs and pallet loads for small importers.
Q18. Do you provide colour charts?
Yes — our standard colour card has over 80 shades.
Q19. Can I add embroidery or logos?
Yes, needle-felted or stitched logos are possible for MOQ 300+.
Q20. Do you offer design assistance?
Yes — our in-house team helps translate your mockups into felt prototypes.
📈 21–30: Pricing, Costing & Margins
Q21. How is felt product pricing determined?
Pricing depends on wool weight, dye complexity, labour time, and packaging.
Q22. Do you provide a costing breakdown?
Yes. Each quote includes BOM (Bill of Materials) and labour cost share.
Q23. Are prices negotiable?
Yes, for orders above 2,000 units or long-term contracts.
Q24. What is the average wholesale price of felt slippers?
Between $12–15 FOB Kathmandu, depending on design.
Q25. What’s the price range for felt cat caves?
Typically $14–17 FOB Kathmandu, depending on size and pattern.
Q26. How do your prices compare to China?
Slightly higher per unit, but Nepal offers lower MOQs and fair-trade value.
Q27. Do you provide EXW or CIF pricing?
Yes, all Incoterms — EXW, FOB, CIF, or DDP — are available upon request.
Q28. Do you offer discounts for bulk orders?
Yes — volume discounts start at 1,000 pcs per SKU.
Q29. How can I calculate landed cost?
We help estimate landed cost including freight, duties, and insurance.
Q30. What payment terms do you offer?
Typically 50 % advance, 50 % before shipment via T/T or bank transfer.
⏱️ 31–40: Lead Time, Quality & Compliance
Q31. What is your average production lead time?
3–5 weeks depending on order complexity and volume.
Q32. Can you handle urgent orders?
Yes, express production available with surcharge.
Q33. Do you follow ISO or Sedex standards?
Yes — ISO 9001 for quality management and Sedex for ethical trade.
Q34. What quality checks do you perform?
We inspect weight, colour accuracy, size, and surface smoothness at each stage.
Q35. Do you use child labour?
Never. Our workforce is 100 % adult artisans paid fair wages.
Q36. Do you provide product testing certificates?
Yes, for AZO-free dye and fibre composition upon request.
Q37. How is quality consistency maintained?
Through batch sampling and supervisor sign-off before packing.
Q38. How do you handle product defects?
Replacements or credit adjustments are provided within contract terms.
Q39. Can you manage third-party QC inspections?
Yes — buyers may appoint SGS, BV, or other agencies for inspection.
Q40. What’s your warranty or satisfaction policy?
Any verified defect within 60 days of receipt qualifies for resolution.
🌍 41–50: Shipping, Documentation & Support
Q41. Which port do you export from?
Goods move from Kathmandu → Birgunj → Kolkata (India), then sea-freight globally.
Q42. How long does shipping to the USA take?
Approximately 25–30 days door-to-port.
Q43. Do you assist with customs documentation?
Yes — we provide Commercial Invoice, Packing List, COO, and Bill of Lading.
Q44. Can you provide HS codes for felt products?
Yes — for example, HS Code 5602.10 for felt articles.
Q45. Do you manage freight forwarding?
Yes, through long-term partners in Nepal and India.
Q46. What packaging do you use for export?
Eco carton boxes with moisture barriers and vacuum options.
Q47. Do you insure shipments?
Yes, all CIF shipments include marine insurance coverage.
Q48. What payment currencies do you accept?
USD, EUR, and AUD.
Q49. How can I track my shipment?
Tracking numbers and BL copies are shared digitally once dispatch occurs.
Q50. Where can I get an official quotation?
👉 Submit an RFQ and our export team will reply within 24 hours.
